FAQ

  • What is ThriveBox?
    • ThriveBox is a university-specific care package delivered during the school year, filled with products and experiences selected by students. There are four seasonal boxes per academic year from September to April.

  • What’s in a ThriveBox?
    • Each ThriveBox has a seasonal theme and is filled with products and experiences that spark joy and encompass six proven ways to benefit wellbeing: moving more, sleeping soundly, eating well, giving back, connecting with others and being in nature. Products may include food, snacks, health and skin care products, home and decor items, and more. Each box also includes a booklet that shares the stories behind each product and experience and insider tips for students to thrive academically and as a whole person. We aim to provide over $200 of value in each box for just $135!
  • How will I know if this box is right for my student?
    • ThriveBox is designed for university students in any year of study, regardless of whether they live on campus or commute. We curate each box based on research-proven ways of wellness and academic success, and connect families to their student’s campus experience. Each season's theme will give you a sense of what’s coming next.

  • How does the ThriveBox change each season?
    • Every box is curated around a seasonal theme, which inspires the items and experiences included. We reveal the theme before each box delivery, plus previews of what to expect in the box. For our first ThriveBox in Fall 2026, we've revealed the majority of the products before delivery so you can get to know what our boxes are like.
  • What if my student has an allergy or sensitivity to a product in the box?
    • We endeavour to curate items that are suitable for most, but we know that some products may not work for everyone. Always check the ingredient list on each package and perform a patch test prior to use and consult your health care provider if you have concerns. If something isn't right for your student, it makes a great gift for someone else!
  • How do I buy a ThriveBox?
    • Each season, select your student's school to purchase their box. Boxes are $135 plus applicable taxes. Shipping is free for students to pick up at an on-campus pop-up location; direct-to-student delivery is available for $20. Quantities are limited and sold on a first-come, first-served basis.
  • When can I buy charged for each season's ThriveBox?
    • Each box is available ahead of delivery time as follows:
      • Fall: early September
      • Winter: mid-October
      • Spring: early December
      • Summer: early March
  • Can I buy more than one ThriveBox?
    • To benefit the most students possible, there’s a limit of one ThriveBox per recipient per season.
  • Can I buy a ThriveBox for someone who doesn't attend a listed university?
    • Yes, but please note that each box contains at least one local experience, which may not be relevant to a recipient who doesn't live close enough to participate, and that boxes are delivered at a pop-up location on listed campuses. If you're buying for someone who doesn't attend the listed university, please select the school that is geographically closest to them. We are happy to swap out the local experience in exchange for direct delivery if preferred.

  • Can I buy ThriveBox for my student if I don’t live in the same country?
    • Yes! The advantages of ThriveBox for families far away are that we curate care packages with local products and services that students truly want, without you needing to research or pay the shipping costs or duties for sending items internationally.

  • How are products chosen for the box?
    • Our team of students select every gift based on quality, sustainability, and story, sourced from values-based businesses across North America with a preference for Canadian-owned and women-owned businesses where possible. Some products are school- or region-specific, and each box contains a ticket or redeemable token for at least one place-based experience.
  • What can I do with the cardboard ThriveBox after unboxing?
    • All ThriveBoxes are FSC-certified, recyclable, carbon neutral, and designed for re-use before recycling.

  • How much does the ThriveBox cost?
    • Each seasonal box is priced at $135 CAD plus applicable taxes.

  • What is the currency of the ThriveBox?
    • All purchases for Canadian universities are in Canadian dollars, regardless of the purchaser’s location. If your card uses a different currency, your bank or card provider will convert the charge according to their own terms.

  • What credit cards are accepted?
    • We accept Visa, Mastercard, and American Express. PayPal is not currently accepted.
  • Will taxes or duties be applied to my purchase?
    • Canadian customers are charged applicable taxes based on their shipping province. Non-Canadian customers are responsible for any taxes charged by their local authorities.
  • There’s no ThriveBox available for my student’s school. Are you expanding to other campuses in Canada and the U.S.?
    • A ThriveBox can be created for any university or college in Canada and the United States with sufficient interest. We welcome new schools into our community based on nominations received from students, families, and alumni, so please contact us if you’d like us to consider yours!
  • What is the cost of shipping?
    • Shipping is free on all ThriveBoxes.
  • Where do you ship, and how is my order delivered?
    • ThriveBoxes are distributed to students on a specific date at a central campus location like the student union building; we will notify you in advance of pickup times and full details for your student to pick up their box. If they cannot make that date, alternative collection and delivery options will be provided. Creating community and connecting with others are core values at ThriveBox, so students collecting their box in person is part of the experience (they may also get a bonus treat at pickup!).
    • If you would prefer your student's box to be delivered directly to them, please select 'Express' as your shipping method at checkout, for which an additional charge of $20 will apply. We ship to addresses in the vicinity of campuses that are part of the ThriveBox program, with orders handled by our dedicated team of local drivers.

  • When will each season's ThriveBox be delivered?
    • Fall: early October (mid-term season)
    • Winter: mid-November (to arrive before final exams)
    • Spring: mid-late January (mid-term season)
    • Summer: late March (to arrive before final exams)
  •  What if my student doesn’t like an item in the box?
    • All ThriveBoxes are final sale. If something isn't right for your student, it makes a great gift for them to give to someone else (and giving to others is another research-proven way of benefitting your student's wellness)!
  •  What if a product arrives damaged?
    • Please contact us within 30 days if you have an issue with a product. We will assess the issue and provide a replacement if applicable.

  • What is your cancellation policy?
    • All ThriveBoxes are final sale. Returns or exchanges can't be accommodated after an order is placed.

If your question hasn’t been answered, please contact us and we’ll respond as soon as we can.